Refund policy

Effective Date: August 27, 2026

At King Auto Mart, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from us may be returned, exchanged, or refunded.

1. Return Period

Customers may request a return within 7 days of receiving their order.

Return requests submitted after 7 days may not be accepted.

2. Return Eligibility

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must not have been installed, altered, modified, or damaged.
  • Original packaging, accessories, manuals, and other included items must be returned.
  • Proof of purchase or order information may be required.
  • The return request must be submitted within the applicable return period.

3. Incorrect or Damaged Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Customers may be asked to provide photographs or videos showing the product, packaging, and issue so that we can review the claim.

Once verified, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used or installed
  • Products damaged after delivery
  • Products modified or altered by the customer
  • Items missing original parts, accessories, or packaging
  • Special-order or customized products
  • Products returned after the return period

This does not affect any rights available to customers under applicable law.

5. Return Process

To request a return, contact King Auto Mart before sending the product back.

Please provide:

  • Your name
  • Order number or purchase details
  • Product name
  • Reason for return
  • Photos or videos, where applicable

Do not send a product back until your return request has been reviewed and return instructions have been provided.

6. Return Shipping

If a return is required because we supplied an incorrect, damaged, or defective product, we will review the circumstances and provide appropriate return instructions.

For returns requested for other reasons, the customer may be responsible for applicable return delivery charges.

7. Refunds

Once the returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using an appropriate available payment method.

The time required for the refund to appear may depend on the payment provider, bank, or payment method used.

8. Exchanges

Eligible products may be exchanged subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or an applicable refund.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for immediate cancellation and may need to follow the standard return process.

10. Contact Us

For return, exchange, or refund requests, please contact:

King Auto Mart
Phone: 03233638813
Email: kingautomart031@gmail.com
Country: Pakistan