Shipping policy

Effective Date: August 27, 2026

Welcome to King Auto Mart. This Shipping & Delivery Policy explains the terms and conditions applicable to the processing, shipping, and delivery of products purchased from King Auto Mart within Pakistan.

1. Business Information

  • Trade Name: King Auto Mart
  • Phone: 03233638813
  • Email: kingautomart031@gmail.com
  • Physical Address: Pakistan
  • Country of Operation: Pakistan
  • VAT Number: Not provided
  • Trade Number: Not provided

2. Shipping Coverage

King Auto Mart currently offers delivery services throughout Pakistan, subject to courier availability and service coverage.

We do not currently offer international shipping. Orders containing delivery addresses outside Pakistan may not be accepted or processed.

3. Order Processing

Orders are processed after they have been successfully received and confirmed.

Processing times may vary depending on:

  • Product availability
  • Order quantity
  • Product type
  • Customer confirmation
  • Payment method
  • Delivery location

If complete or accurate information is not provided by the customer, order processing may be delayed until the required information is received.

We may contact customers by phone, email, or other available contact methods to confirm an order before dispatch.

4. Estimated Delivery Time

Our estimated delivery time within Pakistan is generally 3–7 business days after order confirmation and processing.

Delivery times are estimates and may vary depending on the customer's location, courier availability, public holidays, weather conditions, high-volume periods, or other circumstances beyond our reasonable control.

Remote or less-accessible areas may require additional delivery time.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before the order is confirmed.

Shipping costs may vary depending on:

  • Delivery location
  • Package size and weight
  • Product type
  • Courier charges
  • Available delivery method

Any promotional free-shipping offer will be subject to the terms stated with that promotion.

6. Order Confirmation

Customers are responsible for providing accurate contact and delivery information when placing an order.

King Auto Mart may contact the customer to verify the order, delivery address, or other order information before dispatch.

If we are unable to confirm an order, shipment may be delayed or the order may be cancelled.

7. Delivery Address

Customers must provide a complete and accurate delivery address, including any information necessary for the courier to locate the destination.

King Auto Mart is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

8. Delivery Attempts

The courier may contact the customer before or at the time of delivery.

Customers should ensure that they or an authorized person are available to receive the shipment.

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or has provided an incorrect address, the courier may attempt redelivery or return the package to us.

Additional delivery charges may apply if an order must be shipped again.

9. Order Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

Tracking updates are supplied by the relevant courier service and may occasionally take time to appear or update.

10. Delayed Shipments

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Road closures
  • Remote delivery locations
  • Operational disruptions
  • Incorrect customer information
  • Unexpected increases in order volume

If your order is significantly delayed, please contact King Auto Mart for assistance.

11. Damaged Packages

Customers are encouraged to inspect the package upon delivery.

If an item arrives damaged, incorrect, or with missing components, please contact us as soon as possible and provide your order details along with photographs or other relevant evidence where available.

We will review the matter and provide assistance in accordance with our applicable return, refund, or replacement policy.

12. Lost Shipments

If tracking information indicates an unusual delay or you believe your shipment has been lost, please contact us.

King Auto Mart will make reasonable efforts to investigate the shipment with the relevant courier service and determine the appropriate next steps.

13. Refused or Undeliverable Orders

Orders that are refused by the customer or cannot be delivered because of incorrect address information, repeated customer unavailability, or inability to contact the customer may be returned to King Auto Mart.

Where appropriate, additional shipping charges may apply to resend an undeliverable order.

14. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we may contact the customer to offer an alternative, arrange a suitable solution, or cancel the affected item or order.

15. Changes to This Policy

King Auto Mart reserves the right to update or modify this Shipping & Delivery Policy when necessary.

Any changes will become effective when the revised policy is published on our website. Customers are encouraged to review this page periodically.

16. Contact Us

For questions regarding shipping, delivery, or an existing order, please contact us:

King Auto Mart
Phone: 03233638813
Email: kingautomart031@gmail.com
Location: Pakistan